Privacy Policy

introduction thank you for choosing purple smart tv products and services! at purple smart tv, we firmly value your privacy and data security hence, we strive to be transparent regarding our data collection, usage, storage, processing, and sharing policies additionally, we allow you to control the data you share with us thus, this privacy policy ("policy") will explain in detail how we secure your data and protect your privacy about this policy this policy outlines the basic details of your personal data relationship with purple smart tv it applies to all purple smart tv's products and services and the terms and conditions of use, which govern the use of their services furthermore, the policy ensures that your data is protected and you know your rights and obligations occasionally, we may create or provide new or extra products or services if introducing these new or additional products or services leads to any substantial change in how we gather or process your data, we will inform you about this and may provide other terms or policies unless specified otherwise, this policy will apply to any new or extra products or services this policy aims to understand what personal data we collect about you, the reasons for collecting it, and who we share it with how we use the personal data that you share with us to provide you with a great experience when you use purple smart tv products and services we have outlined below the categories of personal data we collect and how we use it when you sign up for any of our products and services the table below lists the various types of personal data we collect from you and how it is collected the personal data that we collect from you this is the personal data provided by you or collected by us to enable you to sign up for and use our products or services depending on the type of service you sign up for, this may include the following user data we will ask you to provide some personal data required to create your account or use our services this may include name your full name, allowing us to address and identify you within our applications and services email address we use your email address for account creation and login purposes your email serves as a unique identifier, allowing you to access and securely manage your account it also enables us to send service related notifications, updates, and important communication regarding your account users maintain full control over their personal data, including their email address or their account at any time, users can choose to delete their email address by actively changing or removing their email information from the application settings delete their account by navigating to the settings menu in the application and selecting the "delete account" option this action will result in the permanent deletion of all associated data, including the email address, from our system additionally, with your explicit consent, we may send promotional materials and marketing communications to keep you informed about new features, offers, or other services that may interest you providing this information is necessary for you to fully access and utilize our products and services it ensures that we can deliver a smooth, secure, and personalized experience tailored to your needs we are committed to handling your data responsibly and protecting your privacy at all times third party service data practices gleap io gleap is bug reporting & customer feedback software for mobile apps and websites the online offer includes the use of gleap io, a live chat software integrated as a plugin when using the chat, you automatically use the services of gleap io data collected during the chat include chat history, ip address at the time of the chat, and country of origin these data are not shared with third parties and are only used for protection and internal statistics the data is not used to personally identify you and will not be saved deletion of the data takes place after the chat the purpose and scope of data collection, as well as further processing and use of the data by gleap io, your rights in this regard, and privacy protection options customer feedback is stored in gleap io the following data is therefore shared with gleap user emails, user ip addresses, user location, the user feedback gleap is a company headquartered in the european union (eu) that provides software as a service (saas) which makes it easy for our customers to go beyond traditional web analytics and understand what users are really doing on the website and apps to gather feedback for more information on the privacy practices of gleap, please visit the gleap privacy policy https //gleap io/privacy policy/ the personal data that we collect from you this is the personal data that is provided by you or collected by us to enable you to sign up for and use our products or services depending on the type of service you sign up for, this may include your name, username, email address, phone number, birth date, gender, address, and country categories of personal data description of category user data we will ask you to provide some of the personal data required to create your account providing or collecting personal data is necessary for users to sign up for and use our products or services depending on the type of service, this data may include your name, username, email address, phone number, birth date, gender, address, and country, all of which are essential for us to provide the best experience consequently, it is necessary to provide this information to access our services the personal data that we collect from you this is the personal data provided by you or collected by us to enable you to sign up for and use our products or services depending on the type of service you sign up for, this may include the following user data we will ask you to provide some personal data required to create your account or use our services this may include name your full name, allowing us to address and identify you within our applications and services email address your email address is essential for several important functions it is used for account creation, allowing us to verify your identity and secure your access we will also use it to communicate with you regarding important service notifications, updates, changes to our policies, and any relevant information about your account additionally, with your explicit consent, we may send promotional materials and marketing communications to keep you informed about new features, offers, or other services that may interest you providing this information is necessary for you to fully access and utilize our products and services it ensures that we can deliver a smooth, secure, and personalized experience tailored to your needs we are committed to handling your data responsibly and protecting your privacy at all times how we use your personal data when you use or interact with any purple smart tv products or services, we process your data for various reasons, relying on legal bases furthermore, we take necessary precautions to safeguard your data, ensuring its safety and security the table below outlines why we process your data, the associated legal bases we rely upon, and the categories of personal data used for these purposes purple smart tv processing purpose ('processing purpose') the legal basis for the processing purple smart tv uses the following categories of personal data for processing in order to understand, diagnose, troubleshoot, and fix issues related to purple smart tv products or services performance of a contract legitimate interest user data usage data purple smart tv products and services will be evaluated and improved to incorporate new features, technologies, and improvements legitimate interest consent user data usage data legal obligations and law enforcement requests must be complied with compliance with legal obligations legitimate interest user data usage data payment and purchase data in the course of marketing, promotion, and advertising performance of a contract legitimate interest user data usage data licensing agreements must be met, as well as reports of intellectual property infringement and inappropriate content must be dealt with appropriately performance of a contract legitimate interest user data usage data legal claims may be established, exercised, or defended legitimate interest usage data usage data payment and purchase data conducting business planning, reporting, and forecasting legitimate interest usage data usage data payment and purchase data in order to process your payment performance of a contract compliance with legal obligations user data payment and purchase data detecting fraud, such as fraudulent payments and fraudulent use of our products and services performance of a contract compliance with legal obligations legitimate interest user data usage data payment and purchase data plan verification data to learn more about purple smart tv's use of the legitimate interest legal basis under the gdpr, please see the section titled 'how to contact us' in this policy at the end sharing your personal data our purple smart tv products and services list the categories of recipients of the personal data collected or generated personal data you may choose to share as outlined in the table below, personal data will only be shared with those recipients who meet the following criteria in order to use purple smart tv products or services properly, you may be required to share certain personal information your consent to share your personal data can be given by selecting the appropriate settings in purple smart tv products or services or by authorizing purple smart tv through a consent mechanism categories of recipients reason for sharing payment processors we will provide our payment processors with your personal data, as needed for them to process your payments and for anti fraud measures advertising partners we collaborate with advertising partners to personalize the ads and marketing messages you receive on our purple smart tv products or services these partners help us serve up more pertinent ads and promotional communications, which may include interest based advertising (also known as online behavioral advertising), contextual advertising, and generic advertising to personalize the ads, we and our advertising partners may process certain personal data to better understand your interests or preferences law enforcement and data protection authorities when it is necessary, we may share your personal data when we believe it is necessary to comply with a legal obligation or respond to a valid legal process, such as a search warrant, a court order, or a subpoena additionally, we may share your personal data in order to protect national security, law enforcement, litigation, criminal investigation, or to prevent death or imminent bodily harm, when we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data purchasers of our business in the event that purple smart tv sells or negotiates the sale of our business to a buyer or prospective buyer, we will share your personal data we will still maintain the confidentiality of your personal data and will give you prior notice before it is transferred to the buyer or subject to a new privacy policy data retention and deletion at purple smart tv apps, we are committed to upholding your privacy rights in accordance with the general data protection regulation (gdpr) this document outlines our practices regarding data retention and deletion following gdpr guidelines, we wish to inform you of our data retention practices automatic deletion it is hereby stated that user data shall be subject to automatic deletion following a period of 90 consecutive days of inactivity this protocol is enacted to ensure that personal data is not retained beyond the duration deemed necessary for operational purposes user initiated deletion users reserve the unequivocal right to initiate the deletion of their personal data at any point in time to effectuate this, users are required to access the settings menu within the application and select the " delete account " option such an action will result in the permanent expungement of all data associated with the user from our systems, with no possibility of recovery thereafter we are committed to protecting your privacy and ensuring the proper handling of your personal information if you have any questions or concerns regarding our data practices, please contact at inactivity policy data will be automatically deleted within 90 days if the user remains inactive during that period user can delete the data by going in to settings options in the app and delete account this will remove all the data international transfer purple smart tv may share your data globally with other purple smart tv group companies, subcontractors, or third parties located in countries other than your own to carry out activities as specified in this policy therefore, your data may be subject to privacy laws that differ from those in your country permissions once you download and install the mobile application, you may be prompted to grant certain permissions to allow the platform to perform certain actions on your device these actions include permission to (a) read/write/modify/delete data in relation to the platform on your device’s storage; (b) view/access information relating to networks/access networks, including permission to send and receive data through such networks/access networks; (c) determine your approximate location from sources like, but not limited to, mobile towers and connected wi fi networks; (e) determine your exact location from sources such as, but not limited to, gps; (f) view/access device information, including but not limited to the model number, imei number, operating system information, and phone number of your device, as required to send notification/push notifications links we may show ads from third parties and other material that links to sites not operated by us we cannot control or be held liable for third parties privacy practices and content if you click on an advertisement or link from a third party, please be aware that you are leaving the purple smart tv products or services, and any personal data you provide will not be subject to this policy please read their privacy policies to learn more about how they gather and manage your personal data safeguarding your personal data we are dedicated to preserving the personal data of our users we deploy appropriate technical and organizational measures to ensure the security of their data, although the system is only partially secure we have adopted pseudonymization, encryption, access, and retention policies to guard against unauthorized access and unnecessary storage of personal information please select a strong password for your user account and keep it exclusive to your purple smart tv services account never reveal your password to anyone, restrict access to your computer and web browser, and log out when you have finished using any of our products or services children purple smart tv products or services are not intended for children under 13 years old or offered to those whose age requires parental consent to process their personal data we do not knowingly collect personal data from those under this age limit if you are a parent of a child that has provided us with personal data, please contact us by emailing us at https //purplesmarttv com/contact us/ on the contact us page if we discover that we have received personal data from someone under 13, we will take reasonable steps to delete the account from purple admin panel cookies and policies purple smart tv may use two types of cookies to track user activity session id cookies and persistent cookies session id cookies are a set of data stored on a user's device that is related to a particular session session id cookies also help reduce the system load time, server processing, and quick data rendering when the user logs out, the cookie is removed persistent cookies are stored as a small text file on the user's computer for extended periods, which may contain passwords and other preferred information this data is not used for personally identifiable information log files at purple smart tv, we use log files like many other websites this may include ip address, isp (internet service provider), browser type, referring/exit pages, time and date stamp, the number of clicks, platform type, broad demographic data, and comprehensive usage statistics nevertheless, none of the information stored in our log files is associated with personally identifiable information changes in policy this policy may be amended from time to time in the event of material changes, purple smart tv will provide a clear notification, as appropriate this may be done through a visible notification within the purple smart tv products or services, an email, or a notification to your device in some cases, these notifications may be provided in advance therefore, please ensure you read any notices carefully how to contact us thank you for reading our policy if you have any questions about this policy, please contact us, by emailing us at we hope you enjoy purple smart tv products and services!